Refund policy

Last Updated: November 19, 2025

At Muvidha, we strive to deliver high-quality products. If you receive a defective or incorrect item, we’re here to help.

1. Eligibility for Returns

You can request a return if:

  • You received a defective product, or

  • You received the wrong item or wrong size

Returns are not accepted for:

  • Change of mind

  • Wrong size ordered by customer

  • Used, damaged, or altered items after delivery

2. Return Request Window

You must raise a return request within 48 hours of receiving the order.
Requests made after this period may not be accepted.

3. Condition for Return

To be eligible:

  • The product must be unused, unwashed, and in original packaging.

  • All tags, labels, and accessories must be intact.

4. Return Process

  1. Contact us via WhatsApp, call, or email:
    📞 93636 47833
    📧 muvidhas@gmail.com

  2. Share your order ID and issue details.

  3. Our team will verify the request and approve eligible cases.

  4. We will arrange a pickup or ask you to ship the item based on your location.

5. Refund Policy

  • Refunds are processed within 7 working days after receiving and inspecting the returned item.

  • Refund will be issued to your original payment method.

  • For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or UPI.

6. Non-Refundable Items

  • Gift cards or promotional items

  • Items damaged due to customer handling

7. Replacement (If Applicable)

If you prefer a replacement instead of a refund, we can send the correct item after verifying the returned product’s condition.

8. Contact Us for Support

For any return or refund-related queries, reach out to:

Muvidha
📞 93636 47833
📧 muvidhas@gmail.com
📍 Salem Road, Opp. Hyundai Showroom, Swamy Nagar, First Floor, Murugan Kovil, NVK Complex,
637001 Namakkal, Tamil Nadu, India