Privacy policy

Last Updated: November 19, 2025

At Muvidha, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, social media platforms, or WhatsApp Business.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number (93636 47833)

  • Email address (muvidhas@gmail.com)

  • Billing and shipping address:
    Salem Road, opp. Hyundai Showroom, Swamy Nagar, First Floor, Murugan Kovil, NVK Complex, 637001 Namakkal, Tamil Nadu, India

b. Order Information

  • Products purchased

  • Payment details (processed securely through your selected payment gateway)

  • Order history and preferences

c. Communication Information

  • Messages or inquiries sent via phone, WhatsApp Business, email, or social media (Instagram)

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Provide shipping updates (Shipping Time: 1–3 Days)

  • Respond to customer support queries

  • Process returns/refunds (Refunds in 7 working days)

  • Improve shopping experience

  • Send updates or promotional messages (only if you opt-in)

3. Sharing of Information

We do not sell or rent your personal information to any third party.

We may share your data only with:

  • Delivery partners for shipping your orders

  • Payment gateways for secure transaction processing

  • Service providers assisting with website operations

These parties are obligated to protect your data.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Remember your preferences

  • Analyze website traffic

You can disable cookies in your browser settings at any time.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online data transmission can be guaranteed to be 100% secure.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold

  • Update or correct your information

  • Request deletion of your data (where legally applicable)

  • Opt-out of promotional communication

7. Return & Refund Policy

  • Returns are accepted only for defective items or wrong item/size delivered.

  • Refunds are processed within 7 working days after product inspection.

8. Third-Party Links

Our website may contain links to third-party sites such as:

  • Instagram: instagram.com/muvidha-india

  • Facebook (not used currently)

We are not responsible for their privacy practices.

9. Updates to This Policy

Muvidha may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

For any questions about this Privacy Policy or your personal data, you can reach us at:

Muvidha
📍 Salem Road, Opp. Hyundai Showroom, Swamy Nagar, First Floor, Murugan Kovil, NVK Complex,
637001 Namakkal, Tamil Nadu, India
📞 93636 47833
📧 muvidhas@gmail.com
📱 WhatsApp Business: 93636 47833
📸 Instagram: instagram.com/muvidha-india